Read the case study to discover how Domino's pizza created exceptional customer experiences by delivering the right product to the right store at the right time with Dynamics 365's demand planning, AI, automation, and analytics capabilities.
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How does Domino's use data for demand planning?
Domino's Pizza utilizes Microsoft Dynamics 365 with demand planning capabilities to optimize its forecasting. By leveraging AI, automation, and analytics, the company can predict customer needs more accurately, allowing them to deliver the right product to the right store at the right time. This approach has led to a 72% improvement in forecasting accuracy.
What challenges did Domino's face with previous demand planning methods?
Previously, Domino's relied on hundreds of spreadsheets for demand forecasting, which led to complications and potential human errors. The company sought to streamline its operations and improve accuracy by adopting a more integrated and automated solution through Microsoft Dynamics 365, moving away from manual processes.
What benefits has Domino's experienced from using Microsoft Dynamics 365?
By implementing Microsoft Dynamics 365, Domino's has been able to make faster, data-driven decisions, reduce food wastage, and improve customer satisfaction. The system allows for quick adjustments based on various factors, such as weather or events, enhancing overall operational efficiency and ensuring fresh ingredients are available when needed.
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